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"People Buy People First the Product Second"
The way a person feels does affect how they behave which in turn affects the results they achieve. You Are The Difference works because not only does it help people to think differently about the customer it also helps them to think differently about themselves and the service they give.
"Customer service is an attitude. Not a department"
When the skills and techniques within the You Are The Difference Customer Service Coaching Programme are used on the shop floor everyone wins. The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The sales team wins because they are given a simple and effective way to help them interact with the customer, making their role within the store more rewarding and effective. The customer wins because they receive a level of service second-to-none.
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"The most compelling programme I have come across in twenty years in retail."
"Through the You Are The Difference Programme Alf has made the delivery of outstanding customer service and path to extra sales acheievable for everyone. I can safely say that this is the most compelling programme I have come across in twenty years in retail"
Bill Godwin
Retail Operation Manager
Realm Limited Retail Property and Asset Management |
