ÿþ<html> <head> <LINK REL='stylesheet' TYPE='text/css' HREF='_common/style.css' > </head> <body> <table cellpadding="0" cellspacing="0" width="100%" height="100%" border="0"> <tr valign="top"> <td width="5%"><img src="_common/s.gif" width="10" height="1" alt=""></td> <td></td> <td width="87%"> <table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td><img src="_common/s.gif" width="600" height="50" alt=""></td> <td><img src="_common/s.gif" width="100" height="50" alt=""></td> <td></td> </tr> </table> </td> <td width="8%"><img src="_common/s.gif" width="10" height="1" alt=""></td> </tr> <tr valign="top"> <td></td> <td align="right"><img src="_common/images/crn1.gif" width="8" height="8" alt=""></td> <td style="background: url('_common/images/bg_line_top.gif') repeat-x 0% 0%"><img src="_common/s.gif" width="1" height="8" alt=""></td> <td><img src="_common/images/crn2.gif" width="8" height="8" alt=""></td> </tr> <tr valign="top" height="100%"> <td></td> <td valign="bottom" style="background: url('_common/images/bg_line_left.gif') repeat-y 100% 0%"><a href="/video/yatd_promo.mov"><img src="_common/images/left_part.gif" width="37" height="220" alt=""></a></td> <td> <table cellpadding="0" cellspacing="0" width="100%" height="100%" border="0"> <tr height="100%"> <td valign="top" style="background:url('_common/images/bg_line_top.gif') repeat-x 0% 100%"> <table cellpadding="0" cellspacing="0" height="100%" width="100%" border="0"> <tr> <td width="100%" style="padding-left: 20px; padding-top: 20px"><img src="_common/images/logo.gif" width="282" height="229" alt="You are the difference" title="You are the difference" /></td> </tr> <tr height="100%" valign="top"> <td align="right"><h2>Coaching und Motivation</h2></td> </tr> <tr valign="bottom"> <td> <table cellpadding="0" cellspacing="0" height="100%" width="100%" border="0"> <tr> <td valign="bottom"><a href="/video/yatd_promo.mov"><img src="_common/images/top_part.gif" width="188" height="160" alt="" /></a></td> <td valign="top" align="center"> <a href="/video/YATD_book.pdf"><h2 style="padding-bottom:0px; margin-bottom: 0px">INFORMATIVES<br />DETAILLIERTES BUCH</h2></a> <b>und</b> <br /> <br /> <a href="/video/yatd_promo.mov"><img src="_common/images/dvd.gif" width="57" height="27" alt="DVD Video" title="DVD Video" /></a> </td> </tr> </table> </td> </tr> </table> </td> <td width="100%" valign="top" style="background:url('_common/images/bg_line_top.gif') repeat-x 0% 100%; padding-right: 20px; padding-left: 20px; padding-bottom: 30px; text-align: justify"> <h1>"Kunden lassen sich zuerst vom Verkäufer überzeugen  <div style="text-align: right">und erst dann vom Produkt"</div></h1> <p> Von der Anwendung der Fertigkeiten und Techniken, die im  You Are The Difference Customer Service Coaching Programme gelehrt werden, kann jeder profitieren. Das Geschäft profitiert, da das Service-Niveau gehoben wird und mehr Kunden überzeugt werden können  dies hat zufriedenere Kunden und einen höheren Absatz zur Folge. Das Verkaufsteam profitiert, denn die einfache und effektive Methode, die Verkäufern dabei helfen soll, mit Kunden zu richtig umzugehen, macht die Position der Verkäufer innerhalb des Geschäftes lohnender und effektiver. Und auch die Kunden profitieren, denn ihnen wird ein Service-Niveau entgegengebracht, das jedes andere Service-Erlebnis übertrifft. </p> <p> Das  You Are The Difference Customer Service Coaching Programme ist anders. Es wurde im Verkaufsraum entwickelt und basiert auf jahrelanger Kommunikation mit ECHTEN Kunden. Alle Verkaufstechniken wurden perfektioniert, um sowohl dem Händler als auch dem Kunden das perfekte Verkaufserlebnis zu bieten & kurz und gut: DAS PROGRAMM HÄLT, WAS ES VERSPRICHT! </p> <p align="right">Alf Dunbar</p> <p>  Ich kann mit Sicherheit sagen, dass es sich hierbei um das effizienteste Kundenservice-Trainingsprogramm handelt, das mir je während meiner zwanzigjährigen Laufbahn im Einzelhandel untergekommen ist. </p> <p> Bill Godwin <br /> Retail Operations Manager <br /> Realm Limited </p> </td> <td valign="top"> <img src="_common/images/alf.gif" width="142" height="191" alt="Alf Dunbar" title="Alf Dunbar" /> <p align="center" style="padding-right: 20px; padding-top: 0px; margin-top: 0px"><b class="red">Alf Dunbar</b></p> </td> </tr> <tr height="90"> <td colspan="3" style="background: #993300 url('_common/images/body_bottom.gif') repeat-x 0% 100%"> <table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td><a href="/video/yatd_promo.mov"><img src="_common/images/right_part.gif" width="155" height="90" alt="" /></a></td> <td width="100%" valign="middle" style="padding-right: 40px; padding-left: 40px; font-size: 105%; color: #ffffff"> <p> "Just Looking Thanks!" In diesem klar verständlichen Buch und der dazugehörigen DVD erklärt Performance Coach Alf Dunbar, wie man einen hervorragenden Kundenservice bietet. </p> </td> </tr> </table> </td> </tr> </table> </td> <td style="background: url('_common/images/bg_line_right.gif') repeat-y 0% 0%"><img src="_common/images/alf_crn.gif" width="11" height="121" alt=""/></td> </tr> <tr valign="top"> <td></td> <td align="right"><img src="_common/images/crn3.gif" width="8" height="8" alt=""></td> <td style="background:url('_common/images/bg_line_bottom.gif') repeat-x 0% 0%"><img src="_common/images/bottom_part.gif" width="100" height="18" alt="" /></td> <td><img src="_common/images/crn4.gif" width="8" height="8" alt=""></td> </tr> <tr valign="bottom"> <td></td> <td></td> <td style="padding-bottom: 40px; padding-left: 90px"> <table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td width="50%"> <p class="red"> <b>Contact</b>&#160;<a href="mailto:enquiries@youarethedifference.co.uk">enquiries@youarethedifference.co.uk</a><br />Ledgers House<br /> 32 Bon-Accord Terrace, Aberdeen. AB11 6DU<br /> Telefon:&#160;&#160;+44&#160;(0)&#160;1224&#160;211499&#160;Fax:&#160;+44&#160;(0)&#160;1224&#160;211484 </p> </td> <td width="50%" valign="top" style="padding-left: 10px"> <table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td colspan="6" style="padding-bottom: 10px">Wählen Sie eine Sprache aus</td> </tr> <tr> <td width="12%"><a href="index_en.htm"><img src="_common/images/l_en.gif" width="30" height="18" alt="English" title="English" /></a></td> <td width="12%"><a href="index_dn.htm"><img src="_common/images/l_dn.gif" width="30" height="18" alt="Dansk" title="Dansk" /></a></td> <td width="12%"><a href="index_fr.htm"><img src="_common/images/l_fr.gif" width="27" height="18" alt="Français" title="Français" /></a></td> <td width="12%"><img src="_common/images/l_de.gif" width="30" height="18" alt="Deutsch" title="Deutsch" /></td> <td width="12%"><a href="index_ru.htm"><img src="_common/images/l_ru.gif" width="28" height="18" alt=" CAA:89" title=" CAA:89" /></a></td> <td width="12%"><a href="index_sp.htm"><img src="_common/images/l_sp.gif" width="27" height="18" alt="Español" title="Español" /></a></td> <td width="12%"><a href="index_ch.htm"><img src="_common/images/l_ch.gif" width="30" height="18" alt="-N‡e" title="-N‡e" /></a></td> <td width="16%"><a href="index_ar.htm"><img src="_common/images/l_ar.gif" width="30" height="18" alt="" title="" /></a></td> </tr> <tr> <td style="padding-top: 6px"><img src="_common/images/l_en_shade.gif" width="30" height="10" alt="English" title="English" /></td> <td style="padding-top: 6px"><img src="_common/images/l_dn_shade.gif" width="30" height="10" alt="Dansk" title="Dansk" /></td> <td style="padding-top: 6px"><img src="_common/images/l_fr_shade.gif" width="27" height="10" alt="Français" title="Français" /></td> <td style="padding-top: 6px"><img src="_common/images/l_de_shade.gif" width="30" height="10" alt="Deutsch" title="Deutsch" /></td> <td style="padding-top: 6px"><img src="_common/images/l_ru_shade.gif" width="28" height="10" alt=" CAA:89" title=" CAA:89" /></td> <td style="padding-top: 6px"><img src="_common/images/l_sp_shade.gif" width="27" height="10" alt="Español" title="Español" /></td> <td style="padding-top: 6px"><img src="_common/images/l_ch_shade.gif" width="30" height="10" alt="-N‡e" title="-N‡e" /></td> <td style="padding-top: 6px"><img src="_common/images/l_ar_shade.gif" width="30" height="10" alt="" title="" /></td> </tr> </table> </td> </tr> </table> </td> <td></td> </tr> </table> </body> </html> <script lang="jscript"> function sendmail() { var email = document.getElementById('email').value; if (email !='') { document.getElementById('go').href="mailto:enquiries@youarethedifference.co.uk?subject=Notify&body=Please,%20notify%20me%20via%20e-mail:%20"+email+"%20when%20the%20website%20will%20be%20available"; return true; }else return false; } </script>