ÿþ<html> <head> <LINK REL='stylesheet' TYPE='text/css' HREF='_common/style.css' > </head> <body> <table cellpadding="0" cellspacing="0" width="100%" height="100%" border="0"> <tr valign="top"> <td width="5%"><img src="_common/s.gif" width="10" height="1" alt=""></td> <td></td> <td width="87%"> <table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td><img src="_common/s.gif" width="600" height="50" alt=""></td> <td><img src="_common/s.gif" width="100" height="50" alt=""></td> <td></td> </tr> </table> </td> <td width="8%"><img src="_common/s.gif" width="10" height="1" alt=""></td> </tr> <tr valign="top"> <td></td> <td align="right"><img src="_common/images/crn1.gif" width="8" height="8" alt=""></td> <td style="background: url('_common/images/bg_line_top.gif') repeat-x 0% 0%"><img src="_common/s.gif" width="1" height="8" alt=""></td> <td><img src="_common/images/crn2.gif" width="8" height="8" alt=""></td> </tr> <tr valign="top" height="100%"> <td></td> <td valign="bottom" style="background: url('_common/images/bg_line_left.gif') repeat-y 100% 0%"><a href="/video/yatd_promo.mov"><img src="_common/images/left_part.gif" width="37" height="220" alt=""></a></td> <td> <table cellpadding="0" cellspacing="0" width="100%" height="100%" border="0"> <tr height="100%"> <td valign="top" style="background:url('_common/images/bg_line_top.gif') repeat-x 0% 100%"> <table cellpadding="0" cellspacing="0" height="100%" width="100%" border="0"> <tr> <td width="100%" style="padding-left: 20px; padding-top: 20px"><img src="_common/images/logo.gif" width="282" height="229" alt="You are the difference" title="You are the difference" /></td> </tr> <tr height="100%" valign="top"> <td align="right"><h2>Coaching og Motivation</h2></td> </tr> <tr valign="bottom"> <td> <table cellpadding="0" cellspacing="0" height="100%" width="100%" border="0"> <tr> <td valign="bottom"><a href="/video/yatd_promo.mov"><img src="_common/images/top_part.gif" width="188" height="160" alt="" /></a></td> <td valign="top" align="center"> <a href="/video/YATD_book.pdf"><h2 style="padding-bottom:0px; margin-bottom: 0px">DYBDEGÅENDE<br />BOG</h2></a> <b>og</b> <br /> <br /> <a href="/video/yatd_promo.mov"><img src="_common/images/dvd.gif" width="57" height="27" alt="DVD Video" title="DVD Video" /></a> </td> </tr> </table> </td> </tr> </table> </td> <td width="100%" valign="top" style="background:url('_common/images/bg_line_top.gif') repeat-x 0% 100%; padding-right: 20px; padding-left: 20px; padding-bottom: 30px; text-align: justify"> <h1>"Folk køber først folk -<div style="text-align: right">og derefter produktet"</div></h1> <p> Når færdighederne og teknikkerne i  You Are The Difference -coachingprogrammet til kundeservice anvendes i arbejdsgangen, vinder alle. Virksomheden vinder, fordi serviceniveauet og konverteringsraten øges med mere tilfredse kunder og større omsætning til følge. Sælgerne vinder, fordi de får en enkel og effektiv metode, der hjælper med samspillet med kunden, hvilket gør deres rolle i butikken mere udbytterig og effektiv. Kunden vinder takket være det uovertrufne serviceniveau. </p><p>  You are the Difference -coachingprogrammet til kundeservice er anderledes. Det blev udviklet  på gulvet på basis af flere års arbejde med RIGTIGE kunder. Hver enkelt færdighed er blevet optimeret med henblik på at hjælpe både detailhandleren og kunden til at nyde godt af et perfekt samarbejde... kort sagt: det LEVERER VAREN! </p> <p align="right">Alf Dunbar</p> <p>  Jeg kan sige med sikkerhed, at dette er det mest overbevisende vejledningsprogram i kundeservice, som jeg nogensinde er stødt på gennem mine 20 år i detailbranchen </p> <p> Bill Godwin<br /> Retail Operations Manager<br /> REALM Limited </p> </td> <td valign="top"> <img src="_common/images/alf.gif" width="142" height="191" alt="Alf Dunbar" title="Alf Dunbar" /> <p align="center" style="padding-right: 20px; padding-top: 0px; margin-top: 0px"><b class="red">Alf Dunbar</b></p> </td> </tr> <tr height="90"> <td colspan="3" style="background: #993300 url('_common/images/body_bottom.gif') repeat-x 0% 100%"> <table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td><a href="/video/yatd_promo.mov"><img src="_common/images/right_part.gif" width="155" height="90" alt="" /></a></td> <td width="100%" valign="middle" style="padding-right: 40px; padding-left: 40px; font-size: 105%; color: #ffffff"> <p> "Just Looking Thanks!" Den enkle bog og dvd til at opnå fremragende kundeservice af performance coach Alf Dunbar. </p> </td> </tr> </table> </td> </tr> </table> </td> <td style="background: url('_common/images/bg_line_right.gif') repeat-y 0% 0%"><img src="_common/images/alf_crn.gif" width="11" height="121" alt=""/></td> </tr> <tr valign="top"> <td></td> <td align="right"><img src="_common/images/crn3.gif" width="8" height="8" alt=""></td> <td style="background:url('_common/images/bg_line_bottom.gif') repeat-x 0% 0%"><img src="_common/images/bottom_part.gif" width="100" height="18" alt="" /></td> <td><img src="_common/images/crn4.gif" width="8" height="8" alt=""></td> </tr> <tr valign="bottom"> <td></td> <td></td> <td style="padding-bottom: 40px; padding-left: 90px"> <table cellpadding="0" cellspacing="0" width="100%" border="0"> <tr> <td width="50%"> <p class="red"> <b>Contact</b>&#160;<a href="mailto:enquiries@youarethedifference.co.uk">enquiries@youarethedifference.co.uk</a><br />Ledgers House<br /> 32 Bon-Accord Terrace, Aberdeen. 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