BSSA: British Shops and Stores Association Limited: Alf has had his book chosen as one of the books made available to members through the BSSA web site. http://www.british-shops.co.uk/services_books.htm
Junction One Shopping Centre Ireland: Alf and Junction One Shopping Centre driving home the message that excellent customer service really can impact positively on retail sales especially during the "credit crunch" http://www.junctionone.co.uk/news_item.asp?id=442
First UK Bus Coaching DVD: Alf has written, produced and filmed a special You Are The Difference coaching DVD that will be used as part of a First UK Bus customer service training programme to be experienced by over 35,000 members of staff across the UK.
"Life on the front line" Alf and the Thorntons team live on the shop floor:This short film was used to launch the You Are The Difference Customer Sevice Coaching Programme at the Thorntons main conference attended by over 500 store managers
Royal Colledge of Nursing annual Conference and Exhibition: Alf was asked to present a special You Are The Difference session to over 250 emergency care staff at their annual conference in Warrington.
Northern Ireland Region of Shopping CentresAutumn Seminar: Alf presented a You Are The Difference session specifically tailored for Centre Managers and Service providers to help make the deivery of outstanding customer service achievable by everyone.
BCSC Conference: Alf was invited to be one of the main speakers at this years BCSC Shopping Centre Management Conference & Exhibition in association with The College of Estate Management. The Conference which was attended by over 800 people from the retail industry was held at the MICC Manchester.
Institute of Customer Service book of the mont: Alf has book chosen as book of the month!
The ICS review of the book:
"Just Looking Thanks!" - The straight-forward guide to creating brilliant customer service.
"How many times have people working in a retail environment heard those words? And how many times have we as customers said them?This book is a coaching guide for people delivering service in retail. It is based on the author's practical experience in working with front-line staff in the UK retail world. "People buy people first and product second" is the title of one of the chapters. It would make good reading for anyone working in a retail environment"Peter Hall, ICS
Hallmark UK retailer of the year: Congratulations to Jonathan Garner and Susie Amann of Special Occasions on the announcement that their store in Gloucester has won the title Hallmark UK Retailer of the year. A brilliant result for Teresa the store manager and her top team. The Gloucester store recently took part in the You Are The Difference coaching programme that involved all stores within the Special Occasions group.
A special poem written by Meryl from Thorntons in Banbury:
" When your sad and feeling blue, remember Alf to comfort you, don't let the spiral get you down, or rude customers make you frown.
As long as you always try, remember your hello's, thank you and good bye. perfect partners, gift wrap and upsells, will always prove you did try well.
Remember all the times you made customers smile, and all the times you went the extra mile,
Remember you make a difference every day, keep catching those butterflies in every single way! "
Feedback
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Also introducing the straight forward written guide and DVD to creating brilliant customer service, "Just Looking Thanks!" by performance coach and creator Alf Dunbar
The ICS review of the book:
