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"Simple content,easy to use in day to day store life.Lively delivery,lots of energy- FANTASTIC!!"
Ian Slater:Head of Franchise Stores Thorntons
"This gives me the tools to deliver the programme to the whole business."
Ian Moseley:General Manager Roman Originals
"All the material is very good with easy to use coaching packs. I found it simple to understand, informative and very workable techniques."
David Wakefield:Shoe Express
"It brings the basics to you in black and white. Something everyone can relate to but something not everyone does."
Wayne Durrant:Mountain Warehouse
"An insprirational speaker and coach! The enthusiasum from the session is contagious. Reminds us of good habits, we as managers need to coach our teams."
Heather Whittaker:Stead & Simpson
"A
fantastic day - well worth attending. Kept me
gripped from start to finish"
Jo
Attenborough:Head of HR an Training Thorntons
"It opened my eyes to a fresh and innovative way of approaching customer service. The day was both fun and informative with easy to remember, straight-forward information and advice."
Denise Roberts:Roman Originals
"A very helpful session, entertaining, a fresh approach and totally believable. Gave me a new attitude to delivering training and coaching."
Peter Needham:Shoe Express
"The new steps to selling are simple but ingenious. They will have a great impact on the sales, the team and my store."
Rachel Spencer:Thorntons
"A great session that gives you easy understanding of top customer service and how to coach it. It gave me the steps to train all of it."
Kate Stone: Mountain Warehouse
"I will now be able to actively coach my staff a customer service programme that I believe in and know I can make work."
Chris Elliot:Shoe Express
"Very uplifting, not intimidating and fun. Makes you want to get back into the store to try it all out."
Anna Miles:Thorntons
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